What is Patient Online?
Patient Online will help you to take greater control of your health and wellbeing by increasing online access to services. Evidence shows that patients who are informed and involved in their own care have better health outcomes and are less likely to be admitted to hospital.
Patient Online services will give you the option to:
- Make appointments online
- Order repeat prescriptions online
- View your medical record online
You will be able to complete these actions using a computer, tablet or smartphone rather than having to phone or visit your practice.
What are the benefits of online services?
Online services will allow you to book and cancel appointments or request repeat prescriptions at a time that is convenient to you – day or night. It can also mean not having to travel to the surgery and can free up phone lines for people without access to a computer.
Why are we introducing Patient Online?
The NHS has consulted with individual patients and patient groups over the last four years. Many patients have said that they want to be more involved in their own care and wish to be involved in deciding on the best way they are treated and cared for. Patient Online is part of making this happen. Online services are an additional way of accessing services for those patients who want it.
How can I get access to Patient Online?
You will need to bring proof of your identity (there is a limited list of ID that can be accepted as proof of identity) and complete a Registration Form at the surgery. Please read and consider the Patient Information Leaflet before signing your registration form. After a member of our staff has verified your ID and accepted your registration form at the Surgery, we will need 14 days to process your registration. Please call back at our Reception after 14 days to collect your registration token for Online Services, again bringing your ID with you. The email address you provide must not be an email address that is shared with a partner, we need to have one email address per person registering for the Online Services.
The ID that are acceptable are two of the following: passport, photo driving licence and bank statement. The acceptable ID has been stipulated by the RCGP & NHS England and we have to adhere to their rules on this and can only accept the ID stated.
If you also request to register for medical records online, then your request will need to be passed to your GP for authorisation as this is not automatically enabled without a GP’s consent.
Parents of children under the age of 14 can register for their child for the service, but the account will be de-activated when they turn 14. When they reach the age of 16, the child can register themselves for the service.
How can I be certain that no one else can get access to information from my GP record?
Only you will be given access to your record.
When you sign up to Patient Online you will use a secure log-in name and a password. These details are unique to you and along with your personal information will not be shared with anybody unless you choose to let them see it. This is not different to how you would access other online services, for example banking.
You will need an email address to register for Online Services and this email address must not be a shared email address, it must be unique for yourself. The reason for this is that confidential emails regarding appointments/booking reminders will be sent to this email address. If you do not currently have an email address, you can easily set up a free email account to be used for the purpose of using Online Services.
Where is my information stored?
Patient information is stored within the IT system that the surgery uses and within the practice paper records.
How will you avoid patients being forced or misled into providing access to their information?
GP’s will look at each request for access to a record and do everything they can to make sure they are genuine and not being made under pressure. GP’s are able to refuse or withdraw access to a record if they have concerns.
If I don’t have a computer, tablet or smartphone what will it mean for me?
Online services are an extra option for those who wish to use them and will not replace other ways of contacting the practice, such as by phone or in person. By freeing up phone lines and reducing the need for people to visit in person, it is hoped that patients who don’t have a computer will find it easier to contact the practice.
Once you have completed the registration form we will endeavour to email your registration details to you within 7-10 days (this of course may be a little longer at busy times of the year).
Once registered how do I access these services?
When you have received your registration details from the Practice you can access these service via the links on the Home page of this website.
You CANNOT send someone else with your registration form and ID - you MUST come yourself.
Can the same email address be used for more than one account?
Yes, the same address can be used, for example husband and wife or partners. Please be aware that in a future update we may turn on email appointment reminders and therefore details of appointments will be sent to the same address. If you are worried that this creates a conflict of confidentiality, please make sure you give us a unique email address.
Can I sign my child up for this service?
Parents of children under the age of 14 can register for their child for the service, but the account will be de-activated when they turn 14.
This is because the courts have ruled that some children are competent to reach informed decisions about their medical care and treatment, this is called Gillick competence. Around the age of 14 and sometimes earlier, a teenager may rightfully (according to English Law) expect to consult about private matters with a GP without the knowledge of this being available to their parents of legal guardians. Healthcare professionals will advise children to involve their parents, but we cannot enforce this advice or breach patient confidentiality.
When your child is 16, he/she will be able to register for the service with their own email address and photo identification.