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Castlecroft AvenueWolverhamptonWest Midlands, WV3 8JNTel: 01902 761629
Please phone 01902 761 629
Appointments are necessary for all clinics. If you consider your problem urgent tell the receptionist and, if possible, say why (absolute confidentiality is required of our staff and is a condition of their employment)
Patients are allocated a ten-minute appointment. We realise that some consultations may take longer than others and if the surgery does not run strictly to time, please be patient.
We would hope to see you within 30 minutes of your appointment time. If you do have to wait longer than this, you will be given a reason and the opportunity to make another appointment.
If you are unable to keep your appointment please let us know as soon as possible.
If possible please try to telephone reception before 10:30am if you require a home visit (accept in an Emergency)
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Please note we are unable to visit patients at home during the weekend. This service is covered by the Out Of Hours provider.
Our new premises have full disabled access, dedicated toilet facilities, and a lift serving the upper floor.
The telephone will be answered as promptly as possible. If the surgery is closed, you will be connected to an answering-machine which will give you further information. You will be able to speak to a doctor or nurse within two telephone calls.
You can help by understanding that our telephone lines are often busy at certain times of the day, particularly between 9.00am and 10.00am and 4.00pm and 5.00pm. Please try to keep your call brief.
The doctor or nurse will offer appropriate medical care as needed. You will be given a clear explanation of your proposed treatment, including any risks and options available. You will be referred to a specialist when this is felt necessary and with your agreement.
Please note that if you bring a urine sample to the surgery for testing of a suspected urine infection you will be asked to wait, as you may need to see a GP or Nurse.