Welcome to Castlecroft Medical Practice
ADVICE ABOUT COVID-19 CAN BE FOUND BY CLICKING HERE
FOR COVID VACCINATION INFORMATION CLICK HERE
THESE VACCINATIONS DO NOT TAKE PLACE AT CASTLECROFT AND WE HAVE NO CONTROL OVER DAYS AND TIMES OF CLINICS.
THROUGHOUT THIS PANDEMIC THE SURGERY HAS REMAINED OPEN, NO ONE HAS BEEN FURLOUGHED AND OUR TEAM HAVE WORKED RELENTLESSLY TO CONTINUE PROVIDING SERVICES IN THESE CHALLENGING TIMES. EACH WEEK WE PROVIDE OVER 1000 PATIENT CONTACTS AND AROUND HALF ARE FACE TO FACE AT THE DISCRETION OF THE CLINICIAN WHO YOU SPEAK TO FIRST.
MOST OF THE TIME WE ARE TRYING TO MAINTAIN SERVICES AND KEEP THE PRACTICE OPEN WITH REDUCED STAFFING LEVELS IN BOTH CLINICAL AND NON CLINICAL TEAMS - OFTEN LESS THAN 50%
OUR TELEPHONE LINES ARE EXTREMELY BUSY DEALING WITH AT LEAST DOUBLE THE NORMAL RATE OF INCOMING TELEPHONE CALLS. WE DO HAVE A CLOUD BASED QUEING SYSTEM WHICH AT PEAK TIMES BECOMES FULL AND CALLERS WILL GET AN ENGAGED TONE. EVERYONE IN THE CALL QUEUE WILL BE ANSWERED IN ORDER AND AS SOON AS POSSIBLE.
SADLY OUR TEAM ARE FACED WITH DAILY ABUSE FROM PATIENTS WHO DO NOT GET WHAT THEY WANT. SHOUTING, BEING AGRESSIVE, TELLING US WE DO NOT KNOW WHAT WE ARE DOING ETC NONE OF THIS WILL NOT CREATE EXTRA APPOOINTMENTS AND WILL NOT GET YOUR HOSPITAL WAIT TIME REDUCED.
THERE ARE TOUSANDS OF NHS JOBS VACANCIES FOR THOSE PATIENTS THAT REPEATEDLY TELL US THAT THEY COULD DO A BETTER JOB
PLEASE WATCH THIS VIDEO THAT HAS BEEN PUT TOGETHER TO GIVE AN IDEA OF WHAT OUR STAFF DEAL WITH CLICK HERE TO PLAY VIDEO ON A DAILY BASIS
COVID-19 VACCINATION STATUS AND PROOF
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from:
It may take more than a week for your identity to be checked and verified so you can use these services.
If you cannot access these online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you had your second dose more than 10 working days ago. It may take 7 working days for the letter to arrive.
This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.
Click Here for How to get a COVID-19 Test
The practice is fully open and accessible initially via telephone. You can use our online services for ordering medication and for getting medical information. It is not possible to book appointments online at the moment as you have to be telephone triaged first - this is for your safety and ours.
Please do not book a GP appointment or attend your GP Practice if you have symptoms associated with COVID-19 including a new continuous cough, a high temperature or loss of taste and smell. You are advised to stay at home for at least 10 days and follow government guidelines.
If you need urgent medical assistance when the surgery is closed please call 111 who will advise you accordingly.
Our telephone team are instructed by the GPs to ask you for the nature of your problem to establish who best to book you with or to re-direct you. This is to make best use of the services & appointments that we have available and not to be deliberately obstructive. It is part of a National Programme called Care Navigation - click here for more information.
For minor ailments please see your local pharmacy.
For Dental Problems please see a dentist.
EXTRA EVENING, WEEKEND & BANK HOLIDAY OPENING
Castlecroft works with a group of other GP Practices in Wolverhampton (Unity Hub) to provide additional access outside of normal opening hours.
On Saturdays, Sundays & Bank Holidays at various times, and on weekdays between 6.30pm and 8.00pm; Castlecroft patients can access GP, Advanced Nurse Practitioner, Clinical Pharmacist and Practice Nurse appointments at 2 other sites - please see poster below for details:-
Unity Hub Additional Appointments Poster
If you require an advance appointment at a Unity Hub Centre please call the surgery as usual.
For same day bookings please use the telephone numbers on the poster above.
The 111 service also have access to Unity Hub appointments.
The doctors and staff at Castlecroft Medical Practice in Castlecroft are proud to offer the highest standard of patient-centred healthcare in a modern purpose built healthcentre.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
WE ARE NOW A PARK RUN PRACTICE
ParkRun organise free, weekly, 5km timed runs around the world. They are open to everyone, free, and are safe and easy to take part in.
These events take place in pleasant parkland surroundings and we encourage people of every ability to take part; from those taking their first steps in running to Olympians; from juniors to those with more experience; we welcome you all.
Castlecroft Medical Practice have now linked with the ParkRun at West Park in Wolverhampton and actively encourage patients and staff to participate.
More information can be found by clicking here. Remember to register and print off your barcode before attending - details on link.
All Patients area llocated a named GP. Your named GP is the one whose name appears on your repeat prescriptions. If you would like confirmation please ask at reception.
SMS Text Message Service
Castlecroft is able to send patients free text message reminders of their appointments. Please tell us if you want to receive them & Please ensure we have an up to date mobile number.
Every month over 250 GP & Nurse appointments are missed by patients when they do not attend (DNA) without ringing to cancel or re-book. This is a huge waste of time and money that also makes it more difficult for other patients to book. The number is slowly falling however is still far too high
PLEASE RING TO CANCEL IF YOU CANNOT ATTEND - THANK YOU
Are you interested in finding out more about our practice? Would you like to influence the development of local health services?
Please see link in panel on the right
(Site updated 17/09/2021)